Frequently Asked Questions

Free Shipping on orders $30 and more.

For orders under $30:

• USA: $4.99 - $6.99
• Canada: $8.99 - $10.99
• INTL: varies by location. See rate at checkout

If you don’t enjoy your first package from Xpand, let us know so that we can help you return or exchange your products within 90 days of receipt for a full refund.

Please note that shipping fees are non-refundable and orders that took advantage of free shipping will be refunded the amount minus the cost of standard shipping.

Please reach out to hello@xpandlaces.com with any questions you may have!

USA orders:

• For stardard, expedited and priority , enter your tracking number here.
• For DHL Express USA orders, enter your tracking number here.

For Canada orders, enter your tracking number here.

For INTL orders, enter your tracking number here.

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

We ship all orders within one to two business days.

USA:

• Standard Shipping: 3 - 7 business days average
• Expedited Shipping: 2 - 5 business days average
• Priority Shipping: 2 - 4 business days average

Canada:

• Standard Shipping: 3 - 7 business days average
• Expedited Shipping: 3 - 5 business days average
• Express Shipping: 1 - 3 business days average

Yes! For the USA & Canada, we offer express shipping options for $19.99 regardless of the size of your order. This allows for you to receive your package 1-3 business days after it is shipped.

Shipping cost are are non-refundable.

Absolutely! If you need to exchange an item, send us an email at hello@xpandlaces.com and we’ll be happy to help start the process. Items returned for exchange purposes must include the "Return/Exchange Form” inside the returning package in order for our time to process your request in a timely manner.

Xpand will reship the new item at no extra shipping cost. However, the customer is responsible for paying shipping costs for the item(s) that is to be exchanged.

Please note that exchanging will void the return policy.

The easiest method is to check what style of laces are currently in your existing shoes.

If your shoes feature non-traditional eyelets such as loops or hooks, make sure to go with our Round Lacing system

Absolutely! Xpand Lacing System is designed to stretch and be trimmed, which allows it to fit all types of shoes. For this reason, Xpand Laces can work on shoes from kid's shoes to adult boots. For more detailed instructions, see our installation page.

Finding the perfect fit is easy with Xpand Laces, as long as you don't trim them too short initially. We recommend testing the length before you make any cuts, and always set the initial adjustment on the loose side, so that you can always tighten them up if needed.

Xpand Laces are 52 inches long, and can stretch out to over twice that length, which makes them long enough for both high tops, Jordans and boots.

You can purchase additional accessories through this link.  

Tutorial for re-opening the lace ends for:

• Flat Lacing system can be found here
• Round Lacing system can be found here

Lightweight no-show sock is a blend of cotton, polyester, nylon and elastine.

Cushioned no-show sock is a blend of cotton, polyester and spandex.

For starters, the Urban buckle is a two piece buckle made with high grade plastic + a super strong neodymium magnet.

The Explorer buckle is a one piece system made with 100% aluminum.

Yes, the elastic belt straps can be interchanged between the Explorer buckle and Urban buckle.

Belt strap can also be purchased separate here.

Explorer belt is TSA approved, but not the Urban Belt because of the neodymium magnet in the belt buckle.

See our size chart here.

Certified by eco-friendly test. EU Reach and USA CP65 approved. Our cleaning formula has no harsh chemicals and very safe to use.

Yes! Our quick wipe solution is a patented plant base formula that penetrates and easily dissolves stains into nano particles without damaging the material's surface layer.

Canvas, leather, suede and rubber.